Support

Email us.

hello@memsos.com

Reports reviewed within 24 hours.

Content that breaks the rules is removed.

Your data, your rights.

See the Privacy Policy.

How do I join an event with a code, without scanning the QR?

Open Memsos (or the App Clip link the host shared) and tap “Enter code manually” on the scanner screen. Type the event code printed next to the QR, then your name. You will land in the same camera as everyone who scanned.

If the code is rejected, check it with the host: codes are case-insensitive, but the event may have reached its guest limit or ended.

I took photos but they don’t appear in the album.

That is by design. Every photo stays hidden, for everyone, until the moment the host chose for the reveal. Once the album is revealed, each photo also has to pass our automatic safety check before it shows up; that usually takes under a minute.

If the reveal has happened and a photo is still missing after a few minutes, email us with the event name and roughly when you took it.

How do I report a photo, or remove a guest from my event?

Anyone can report a photo: open it in the photo viewer and tap “Report”. We review every report within 24 hours and remove content that breaks the rules.

If you are the host, you can also act immediately: open the photo and choose “Hide”, or open your event’s Film Settings and choose “Remove participant” to remove a guest and their uploads from the event.

How do refunds work?

Purchases made in the iOS app go through Apple’s In-App Purchase system, so refunds are requested from Apple: visit reportaproblem.apple.com or contact Apple Support.

Purchases made on the website are handled by Memsos. If you bought as a consumer you have 14 days from purchase to withdraw: email hello@memsos.com and we will refund you within 14 days using the same payment method, as set out in the Terms and Conditions.

How do I delete my account?

In the app, go to Settings → Delete account. Your account, your events and the photos in them are deleted; this cannot be undone, so download anything you want to keep first.

You can also ask us by email and we will delete it for you.

Data and privacy

What we collect, where it is stored and how long we keep it is explained in the Privacy Policy. The rules for hosts and guests are in the Terms and Conditions.

To exercise your data rights, email hello@memsos.com with the subject “Privacy”.